Event Cancellation Policy
In-person Events
If a registration fee was paid, cancellations more than 48 hours from the scheduled event start time will receive a full refund. We're sorry, but last-minute cancellations (less than 48 hours from the scheduled event start time) or no-shows are ineligible for refunds. At any time, you are welcome to send an alternate to the event in your place. Advance notice is preferred.
CLA may, at its sole discretion, choose to cancel an event due to low attendance or other unforeseen circumstances. In this case, we will notify you via the listed email address and/or telephone number provided at registration. CLA will refund all registration fees.
CLA reserves the right to substitute alternative presenters due to unanticipated situations.
Webinars
If a registration fee was paid, cancellations must be received 24 hours prior to start time of the webinar for a refund less a processing fee. If CLA cancels the webinar due to low attendance or other unforeseen circumstances, all registration fees will be refunded.
CLA may, at its sole discretion, choose to cancel a webinar due to low attendance or other unforeseen circumstances. In this case, we will notify you via the listed email address provided at registration.
CLA reserves the right to substitute alternative presenters due to unanticipated situations.
Technology Failure
In the event there is a technology failure during a webinar and the session cannot be completed, CLA will look to reschedule the webinar. If rescheduling is not possible and a registration fee was paid, a refund will be issued within four (4) weeks of the program date based on the following scenarios:
- Partial CPE/Pro-rata Refund – If 50 minutes or more of content was delivered, CLA will issue partial CPE and refund. CPE will be issued based on 50 minutes of attendee participation and 75% of polling questions answered. Refund will be pro-rated based on time of successfully completed content compared to total planned presentation time.
- No CPE credit issued – full refund
CLA is not required to refund fees due to technology issues caused by a participant using non-supported devices/software, or due to connectivity issues on the part of the participant.